[Passcert] Avaya ACSS 7491X practice test

We all know that Avaya 7491X exam is a hot Avaya certification tests,its full name is Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam,you need to pass this test to be a ACSS,Are you worried about preparing for your Avaya 7491X exam?Passcert is a site that provides you the latest Avaya ACSS 7491X practice test,it will help you pass your 7491X exam with confidence.

Share some ACSS 7491X exam questions and answers below.
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.Which command would be entered in the vector to accomplish this?
A. route-to number 9581234 with cov y if interflow-qpos=2
B. route-to number 9581234 with cov n if interflow-qpos<=2
C. route-to number 9581234 with cov n if interflow-qpos<2
D. route-to number 9581234 with cov y if interflow-qpos>=2
Answer: D

Which vector object can replace the Time of day (TOD) global Vector Variable?
A. Vector Routing Table
B. Business Schedule Table
C. Service Hours Table
D. Policy Routing Table
Answer: C

Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
A. MOD10
B. ADD
C. CATR
D. SEL
Answer: A

A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.What feature would you suggest the call center offers a survey to the people who have called?
A. VDN Return Destination
B. VDN Interflow
C. VDN Override
D. VDN Vectors
Answer: A

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.Which command do you use to do this?
A. monitor bcms hunt group
B. list trace trunk
C. monitor bcms trunk
D. list trace vdn
Answer: D

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